Terms and conditions
Any person (or parent/guardian if under 18) who is in attendance and/or participating in an activity organised by the company.
Anyone not participating in an activity but spectating.
Including but not limited to Wakeboarding/ Wakesurfing/ Kneeboarding/ Paddle boarding/ Open Water Swimming/ taking place at Lake Windermere.
Bookings: (including online bookings, phone bookings, and bookings made in person)
By submitting a booking, the customer represents to us that they have the authority to make the booking for themselves, their child or on behalf of a group and that they accept that the booking is subject to these Terms and Conditions. A contract exists as soon as payment is received. Customers should check the details of their booking (which will be confirmed via email) carefully and promptly to ensure that it accurately reflects the arrangement they have requested. They should immediately inform us of any discrepancies.
All Customers and Guests will be required to sign a waiver form confirming they understand the restrictions, operating procedures, and rules. If customers are under 18, we will require their parent’s/guardian’s consent and signature on the waiver prior to them participating in any activity. No consent form will result in the customer not being able to attend their session – no refund will be given.
No child can participate without their parent/guardian signing our online disclaimer form. They must register themselves and then their child.
All bookings must be paid for in full at the time of making the booking. This applies to all sales channels. No booking is confirmed until payment has been made and authorised. The company may allow for part payments or deposits to be made for large groups, but this is at the company’s discretion.
All session prices are subject to change. However, once a customer has made a booking the price will not be subject to any change, with exception held for omitted details or invoice errors. To attend a session, it must be paid for in full. Any session not paid for will not be valid, the company reserves the right to cancel any booking without prior notice if full payment has not been made in accordance with these conditions.
Impact Vests and a wakeboard/ Kneeboard are included in the price. Wetsuits can be rented at an additional £10 per suit.
Changes to times/dates:
Changes to times and dates for confirmed bookings can be carried out online, over the phone or via email, but must be completed a minimum of 7 days before the booking is due. We will attempt to accommodate any change requests up to 7 days before the booking, but it may not be possible due to other bookings.
We have a 7 day cancellation policy, if you cancel within this time you will lose your payment.
If you give us more than 7 days notice we can rearrange your booking or credit the payment to be used at a later date.
We will only cancel a booking if there is serve weather such as thunder and lightening, hailstorms and high winds, if a booking is cancelled by us we will happily refund the booking in full or transfer it to another day.
You should arrive at least 45 minutes before the start time of your session to allow for check-in, changing, and any safety briefing.
We are a water sports company on private land. It is unhygienic and unsafe to allow dogs on the boat. Please do not bring your dog many thanks for your understanding.
Late For Your Booking:
Late arrivals will not be refunded. Watersport participants who for example have booked a 2 hour session and arrive 30 minutes late and take 30 minutes to get changed and on to the boat will only have 1 hour remaining in the water.
Children under the age of 16 are not to be left without their parent/guardians supervision. Once consent has been given, participants aged below 16 years of age must be supervised by a parent/guardian at every session, these parents/guardians must always remain on the boat with the children.
We have dedicated changing areas for our customers to change and shower after.
Health And Safety:
The health and safety of all our visitors, customers and participants is always of the highest priority. Watersport activities can be hazardous and customers (if under the age of 16 their parents/guardians) must accept that there are risks when participating in the water sports. Customers must comply with all safety and general instructions given by the company and its staff. When participating in a session, customers must be in general good health mentally and physically and must satisfy themselves that the activities are within their abilities. When completing the waiver, customers (if under the age of 16 their parents/guardians) are declaring that they are in general good health mentally and physically and that the activities are within their abilities. The company reserves the right to refuse a booking on medical grounds. No participants are permitted to participate in any activity under the influence of alcohol or drugs. Any medical conditions or concerns must be mentioned to the staff before participating in the activity.
Acknowledgement Of Risk:
THE PARTICIPANT IS AWARE AND UNDERSTANDS THAT WATER BASED ACTIVITIES, WATER SPORTS AND CABLE PULLED WATER SPORTS ARE INHERENTLY DANGEROUS AND ACCEPTS THAT THEY MAY BE EXPOSED TO RISKS AND DANGERS WHICH MAY OR MAY NOT BE FORESEEN OR KNOWN ABOUT BUT WHICH CAN CAUSE SERIOUS INJURY OR DEATH.
The participant acknowledges that such risks include, but are not limited to, drowning, falling, colliding with the shore/ island/ vegetation/ lily pads or submerged or floating objects/ debris/ anchor ropes, presence of insects/ bacteria/ algae/ fish and amoebas in the water, becoming entangled in the rope or handle, extreme physical stress from being pulled across the water by the cable facilities at high speeds which may be at twice the cable speed, jumping high into the air, flipping, buoys, and other obstacles, equipment injuries, breaking of wakeboards, trip hazards located on the land, dock area, changing facilities and the potential for contracting illness or disease such as Weils disease, E coli etc.
As a result of the understanding and appreciation of the great risks involved with these activities, the Participant agrees to assume and bear full responsibility and sole liability for any death, injury, illness or other losses or property damage (including parked vehicles) occurring on the premises or from the use of the boat that are sustained by the participant. The participants also acknowledges that he or she is fully aware that severe social and economic loss may result from the action or inactions of the Participant while engaged in this activity and agrees to bear full responsibility.
All water sport participants are always required to wear an impact vest. Impact vests are supplied free of charge by the company.
Medical conditions must be declared and signed in advance by all customers. The customer will permit for basic First Aid to be administered by a qualified member of staff or by a qualified medical practitioner and in case of a medical emergency for a medical practitioner to provide emergency treatment and/or medication.
Customers are required to be considerate towards others and the company’s neighbours, keeping noise levels to a minimum. If the customer or any member of their party is behaving in such a way as to cause danger, upset or distress to any third party or damage to property, the company reserves the right either for the safety of staff or other participants to remove the person from the activity if necessary. No refunds will be given, and the customers are liable for any damage caused. The consumption of alcohol or drugs/illegal substances on the company’s premises is strictly prohibited Parents/guardians are liable for their children.
Should damage or loss to persons or equipment be caused as a result of willful damage or gross negligence by a customer, a customer under the influence of alcohol or drugs or as a result of refusal or failure to obey instructions given by our staff, then he or she will be liable for the full amount of repair or replacement and any resulting costs. The boat operator and instructor or any other supervisor reserves the right to terminate the session/event. Adults will at all times be responsible for minors in their charge.
Whilst 360 Watersports holds Public, Product and Employee Liability Insurance policies, we cannot be held responsible for any loss, damage or death to any person or personal possessions. We recommend that you take out appropriate insurance cover yourselves for such uninsured losses.
360 Watersports Facilities Manager is available to deal with any issues arising from your activity. It is essential you raise any issues during your time on the boat so they can be dealt with immediately.
We occasionally take photographs during our sessions, which may appear in our brochures, website and other marketing materials. If a customer does not wish to be photographed this should be raised with 360 Watersports in writing before the session commences.
Personal information requested by 360 Watersports is held in its original form and will not divulge customer information to Third Parties.
Luxe Private Hire Ltd reserves the right to waive any or all of the conditions.
- Riders must be 6 years of age or above
- In general, good health and be able to satisfy themselves that the activities are within their abilities;
- Under 16’s must always be accompanied and supervised by a parent/ guardian .
- Equipment Includes: Impact vest and Board.
- Wetsuits can be rented at £10 per suit.